Control
Procedures, tools,
performance measures, systems and incentives used to guide/motivate employees
to achieve organization objectives and goals.
- Goal congruence
- Employees motivated to act
in their own best interest also act in the best interest of the
organization
MACS Design
- Technical considerations
- Accurate
- Timely
- Consistent -
across divisions/units
- Flexible - adapt
to local needs
- Behavioural considerations
- 4 behavioural
characteristics (of well designed MACS
- Organization's
ethical code of conduct
- Using a mix of performance
measures (BSC approach)
- Empower
employees to be involved in MACS design (and decision making)
- Includes
budgets and budget process
- Develop
appropriate incentive systems to reward
- Good
performance
Problem 1